At VICTORIASVOGUE, we want you to love your activewear and loungewear. Since we are committed to maintaining high hygiene standards for clothing, please read our policy regarding returns, replacements, and cancellations carefully.
1. Cancellations
* You can cancel your order within 2 hours of placing it, provided it has not been shipped. To cancel, please email us immediately at support@victoriasvogue.in.
* Once an order is shipped, it cannot be cancelled.
2. Returns & Replacements
* We accept return or replacement requests within 7 days of delivery.
* To be eligible for a return or exchange, the item must be unworn, unwashed, with all original tags attached, and in its original packaging.
* Due to hygiene reasons, certain items like sports bras may only be eligible for replacement in case of sizing issues or manufacturing defects.
3. Damaged or Wrong Items
* If you receive a damaged, defective, or incorrect product, please email us at support@victoriasvogue.in within 48 hours of delivery with clear photos or an unboxing video of the product. We will arrange a free replacement or a full refund.
4. Refund Process
* Once we receive and inspect your returned item, we will send you an email confirmation.
* Approved refunds will be processed automatically back to your original payment method (via Razorpay) within 5 to 7 business days.